These Terms define the procedure for ordering, payment, delivery, and submitting complaints related to the products and services offered on these pages. The RU4M website may be used for private, non-commercial purposes, free of charge, and in accordance with the following terms and rules.
The seller is RU4M Ltd, and the buyer is any visitor to these pages who completes an electronic order, submits it to the seller, and makes payment by credit card.
1. Ordering
The buyer orders a product or service via an electronic order form.
A buyer is considered any person who electronically orders at least one product or service, completes the required information, and confirms the order.
All prices are expressed in Serbian dinars (RSD) and include VAT. All payments are processed in Serbian dinars (RSD), in accordance with the Conversion Statement set out in Section 2.
Products and services are ordered electronically by clicking on a specific product or service. A product or service is considered ordered at the moment the buyer selects and confirms the payment method.
1.1 Description of the Offered Services
RU4M Ltd provides digital services that enable users (event organizers) to publish, manage, and promote events on the RU4M platform. Buyers who purchase access to an event receive non-transferable, time-limited digital access to that event, as described on the event page. No physical goods are sold or delivered.
2. Payment
Ordered products or services are paid online using the following payment cards: Mastercard, Maestro, Visa, Diners, or Discover.
2.1 Conversion Statement
All payments will be charged in Serbian currency – Dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.
2.1.1 Pricing and Additional Costs
All prices displayed on the RU4M website are shown inclusive of Value Added Tax (VAT), where applicable in accordance with the laws of the Republic of Serbia.
RU4M d.o.o. does not charge any additional or hidden fees. Before confirming the purchase, the customer will be clearly informed of the total amount payable for the selected service or event.
2.2 Protection of Confidential Transaction Data
When entering payment card details, confidential information is transmitted over a public network in a protected (encrypted) form using SSL protocol and PKI systems, which represent the most advanced cryptographic technologies currently available.
The security of data during the purchase process is guaranteed by the payment card processor. At no point are payment card details available to our system.
2.3 Unauthorized Transactions
If the buyer notices an unauthorized transaction on their credit card related to a purchase on RU4M, they must immediately report it to their card issuer. RU4M Ltd does not store card data and cannot independently initiate charges, but will assist in verifying and resolving the disputed transaction.
3. Delivery
Since RU4M Ltd provides digital services and access to events, no physical delivery is performed. After successful and confirmed payment, the buyer receives a confirmation email containing event details and, where applicable, access information.
The buyer is responsible for ensuring the accuracy and availability of the email address provided during purchase. If the confirmation email does not arrive within a reasonable time, the buyer must notify RU4M Ltd.
RU4M Ltd is not responsible for issues caused by incorrect email addresses, spam filters, firewalls, or delays caused by third parties. Delivery is considered completed at the moment the confirmation email is sent.
3.1 Delivery Confirmation
Following successful payment and provision of digital access, RU4M Ltd provides the buyer with an electronic confirmation as proof of service delivery.
4. Complaints
RU4M Ltd undertakes to provide access to the event in accordance with the description at the time of purchase.
4.1 Access Issues
If the buyer is unable to access the event due to a technical issue on the side of RU4M Ltd, they must immediately contact customer support.
4.2 Technical Issues
RU4M Ltd will take all necessary measures to restore access without additional costs. RU4M Ltd is not responsible for issues caused by the buyer's device, internet connection, or third-party tools.
4.3 Event Content
Event information corresponds to the published description. Visual representations may not always fully reflect the event format and do not constitute grounds for a complaint.
4.4 Cancellations and Refunds
Refunds are not provided in the event that the organizer cancels the event. Unless otherwise stated by the organizer, the buyer is not entitled to a refund once access has been granted, except in cases where RU4M Ltd is unable to provide access due to a system error.
In the event of a refund to a buyer who previously paid using a payment card, whether partially or in full, and regardless of the reason for the refund, RU4M is obligated to process the refund exclusively via VISA, EC/MC, and Maestro payment methods, meaning that the bank will execute the refund to the cardholder's account at the request of the seller.
4.5 Liability
RU4M Ltd is solely responsible for the operation of the platform and the delivery of digital confirmation.
4.6 Buyer Obligations
The buyer is required to provide accurate information, ensure appropriate equipment and internet access, and follow the provided instructions.
4.7 Complaints Contact
Complaints may be submitted via the following email addresses:
support@ru4m.com office@ru4m.com
5. Copyright Protection
All copyrights are reserved by RU4M Ltd. Unauthorized reproduction, distribution, or public broadcasting of content is prohibited.
6. General Provisions
RU4M Ltd reserves the right to amend these Terms and Conditions. The buyer is responsible for the accuracy of provided information and any costs related to internet access.
Errors and technical issues may be reported to: support@ru4m.com.